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Home Care Packages

Diversicare’s Home Care Packages (HCPs) allow you to have complete control over your care choices, so you can get the support you want to enjoy life and maintain good health and wellbeing.

Under the Consumer Directed Care (CDC) model and as a Diversicare client, you are encouraged to identify your personal goals which can include increasing independence, wellness and re-ablement.

We will partner with you to help you make choices on who will provide your services and how and when they will be delivered.

These services are provided by Diversicare’s trained bilingual home care workers and take into account culture, language, and the needs of you and your family.  Our carers speak a variety of languages and these include Spanish, German, Yugoslav, Samoan, Dutch, Vietnamese, Polish, Croatian, Mandarin and Cantonese.

To receive Home Care Packages, assessment and approval by the Aged Care Assessment Team (ACAT) is required. For more information regarding Consumer Directed Care (CDC) and assessments please visit the My Aged Care Home Care website or call 1800 200 422.

Five Steps to My Aged Care

The five steps outlined are:

  • Step 1: Check your eligibility
  • Step 2: Find a Home Care Package provider
  • Step 3: Work out the costs
  • Step 4: Accept a Home Care Package
  • Step 5: Begin your services

For more information about applying for a Home Care Package click here five-steps-to-accessing-home-care-package.

If your care needs indicate you might need a Home Care Package, My Aged Care will refer you to an Aged Care Assessment Team (ACAT) to complete an assessment. This assessment will identify whether you have high or low-level care needs. For more information regarding the Five Steps to My Aged Care, please go to the link below.

Through the introduction of an individualised budget, CDC provides greater transparency to you about what funding is available under the package, what you need to contribute and how those funds are spent.

Diversicare provides three levels of care packages:

  • Home Care Level 1 – supporting people with basic care needs
  • Home Care Level 2 – supporting people with low care needs
  • Home Care Level 3 – supporting people with intermediate care needs
  • Home Care Level 4 – supporting people with high care needs 

Brokerage services for various language groups are also available. Private Fee for Service provision may be more suitable for you if you are a part or fully self-funded retiree.

For information regarding Consumer Directed Care (CDC) please visit the My Aged Care Home Care website or http://www.myagedcare.gov.au/aged-care-services/home-care-packages

Diversicare is a division of:


Diversicare is certified by:

Diversicare is funded by:

Australian Government Department of Health. Visit the Department of Health website for more information.  www.health.gov.au