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Home Care Packages – Service Information and Pricing


At Diversicare we believe in making care easily accessible and affordable to all members of the community.

To achieve this, we follow a process of very stringent controls to ensure that our pricing for the services that we provide are affordable, allow us to deliver the required services at our high standards and ensure the continuing viability of the organisation.

We believe we have achieved this standard and will continue to do so by always putting the needs of the communities and individuals we serve as our highest priority.

At Diversicare YOU will always come first!


After careful consideration and a good hard look at what is happening throughout Aged Care, we as an organisation, have decided there are some fees that we WILL NOT charge members of our community.

Establishment Fee

We DO NOT charge a fee when you join the Diversicare community.

Change of Package Fee

We DO NOT charge a fee when your package level changes.

Change of Service Fee

We DO NOT charge a fee when you change the times or types of services that you receive from us.

Support Plan Review Fee

We DO NOT charge a separate fee when your support plan needs to be reviewed, this is something that we do as part of your Care Management.


As part of the Aged Care Act the government has an “Income Tested Care Fee” that may apply to you.  This fee is different for everyone as it is based on an individual’s income.

If you are receiving the FULL pension, then you DO NOT have to pay an “Income Tested Care Fee”.  For more information, have a look on the MyAgedCare website, or contact the Department of Human Services.  https://www.myagedcare.gov.au/

The “Income Tested Care Fee” is in addition to the “Basic Daily Fee”.


The Basic Daily Fee contributes to the amount of money the government provides to you so that you can receive more services as required.  This fee is set by the government at the maximum amounts listed below.

Diversicare looks at you as an individual and as such this fee is negotiable upon admission dependant on your individual circumstances.  For more information, have a look on the MyAgedCare website.


The following table is the amounts payable as set by the Australian Government.

Approximate Home Care Package Amounts Level 1 Level 2 Level 3 Level 4
Home care package funding Annual $8,750 $15,250 $33,500 $50,750
Home care package funding Per fortnight $335 $590 $1,290 $1,960
Basic Daily Fee $9.44 $9.99 $10.27 $10.54
Note: you may be required to make a contribution to the cost of your care by paying an Australian Government Income Tested Care Fee and/or Basic Daily Fee.  The Home Care Package funding amounts are current as at 1st July 2019.  Further information about your contributions is available on MyAgedCare.   


Care management is an important service that includes coordinating care and services that will help you deliver on the goals you identified in your Care Plan.  Every Home Care Package, including those being self-managed will require some level of care management.

Our Approach

At Diversicare, care management is a key component of every home care package and one that we take very seriously.

At all times we will include YOU, your trusted person or representative in the planning process, after all this is about your needs, your life and how YOU choose to live it.

The priority for your care management is to ensure that we are providing individual care that is responsive and flexible to your needs and includes:

  • Ensuring YOU get the most out of your package;
  • Reviewing the Home Care Agreement and support plan;
  • Coordinating and scheduling of services;
  • Providing a point-of-contact for YOU and your support network;
  • Ensuring care is culturally appropriate; and
  • Identifying and addressing any of your concerns.

By ensuring that we provide you the best possible management we can assist YOU in your choice of services to support all aspects of your well-being.

At Diversicare we are all about making YOU the focus of what we do!

We also want our fees to be as streamlined and understandable as possible.

We DO NOT charge any additional management fees when you join our community and ask us to Fully Manage your package.

If YOU choose to manage your package yourself then ‘Package Management Fees’ will apply (as listed under ‘Other Costs’ at the end of this schedule).

The following tables provide further information.

Level 1 Level 2 Level 3 Level 4
Fully managed by Diversicare Per fortnight $85 $150 $325 $490
Fully managed by Diversicare Approx. number of hours per fortnight 1.5 3 6 10
Self-managed by you Per fortnight $28 $50 $108 $196
Self-managed by you Approx. number of hours per fortnight 0.5 1 2 4

When you become part of the Diversicare community we will only charge you on a monthly basis according to your Support Plan and the services and supports that you received for that month.

The following table shows you what the monthly charges will be for the fixed fees.

Level 1 Level 2 Level 3 Level 4
Fully managed by Diversicare Monthly Charge $184 $325 $704 $1062
Self-managed by you Monthly Charge $61 $108 $234 $425
Package Management (only applies to self-managed packages) Monthly Charge $87 $173 $325 $425


The following table provides information on Diversicare pricing for some of the more common services utilised in Home Care Packages.

Price for Common Services How the provider delivers services Standard Hours Non-

Standard Hours

Saturday Sunday Public Holiday
Personal care

(Per hour)

By Diversicare staff $49 $74 $74 $74 $98
Nursing (Per hour) By Diversicare staff or other providers RN - $85

EN - $65









Cleaning and household tasks

(Per hour)

By Diversicare staff $49 $74 $74 $74 $98
Light gardening

(Per hour)

Through other service providers $49















In-home respite

(Per hour)

By Diversicare staff or other providers $49 $74 $74 $74 $98

You will notice that in the table above there are variations in two areas;

Nursing per hour:

  •      The variation here is whether you are attended by a Registered Nurse (RN) or an Enrolled Nurse (EN).  Both of these positions are qualified to perform different types of services, so your needs will dictate what type of nurse you require.

Light Gardening per hour:

  • The variation her is due to different gardening companies charging different prices.  As we do not directly supply gardeners, they have to be outsourced and we have no control over their charges.  Diversicare does work with some companies and we can provide you with recommendations for a reasonable price.

When looking at your Home Care Package Information you will notice a great deal of other services that can be accessed through your package, these are not listed in this price information as they vary from type to type and from area to area.  When you join the Diversicare community we will explain all the options to YOU.


When joining the Diversicare community there may be other costs associated with your Home Care Package.

The following tables provide further information.

Other Costs Level 1 Level 2 Level 3 Level 4
Package management

(only applies to self-managed)

Per fortnight   $40.00 $80.00 $150.00 $196.00
Maximum exit amount Maximum Total $475.00
Staff travel costs to visit you Per km $0.78
Separate cost when you want to receive services from a different provider YES When you utilise other providers or services outside of Diversicare, a processing fee will apply.

This fee is currently 5% of invoice value for all invoices generated.

Note: Package Management is only ever charged when YOU choose to self-manage your Home Care Package.  When YOU choose to have Diversicare fully manage your package YOU WILL NOT pay the Package Management Fee.

At Diversicare, the most important thing to us is YOU.

Making sure you have the care and supports you need, making sure you have all the information concerning your Home Care Package and providing YOU with services and supports that you choose.

If you would like to have a chat about this information or anything in general concerning your Home Care Package please contact us on:

Our phone number: 1300 348 377
Our email address: info@diversicare.com.au
Our business address: PO Box 5199,   West End,   QLD,   4101

Note:   The information contained in this booklet should be read in conjunction with your ‘Home Care Packages Information’ booklet and your ‘Individual Service Agreement’ and ‘Welcome Pack’.


Diversicare is a division of: