WATCH: Diversicare client story

Diversicare has been supporting South East Queensland since 1989 and is the community services division of the Ethnic Communities Council of Queensland (ECCQ), the state’s peak body for ethnic communities and cultural diversity.

General Manager, Vivienne McDonald says that Diversicare’s bilingual carers allow easy communication between carers and consumers, among other benefits.

“Culturally and linguistically diverse (CALD) consumers feel more comfortable when they can welcome someone of the same language background into their home.

“Our bilingual carers represent up to 45 different languages, some of these include Mandarin, Cantonese, Spanish, Dutch, Croatian, Italian, Hindi, Vietnamese and Polish,” said Ms McDonald.

Diversicare delivers flexible, high quality Care services and aims to consistently provide consistent carer to meet your needs.

Diversicare client Mrs Tuhacek says that the care Diversicare provides allows her to continue living independently.

“Diversicare respects my house and my culture and I respect them, they are flexible with the services.

“I asked for twice a week and they gave me services twice a week,” said Mrs Tuhacek.

“The Home Care Worker will take me shopping, they will do the vacuuming. I put on the washing and they will hang it out, take it in and fold the washing for me,” said Mrs Tuhacek.

To start your services visit the Australian Government website  or call 1800 200 422 and make an assessment booking today.  Don’t forget to ask Diversicare to be your preferred provider.

West End CONNECT, Diversicare’s respite centre, is seeking to grow the Samoan social respite group.

Diversicare’s West End CONNECT hosts over 200 attendees every month, with a different cultural group meeting nearly every day.

Currently, the Samoan respite group meets once a month. The group enjoy outings to local parks for morning tea and share lunch at a nearby RSL or tavern.

Diversicare’s lifestyle assistant, Kerry Turner says it would be lovely to see the numbers of the Samoan group grow.

“Our current attendees are very excited to create awareness of the Samoan respite group to members of the Samoan community, we love receiving feedback from our clients.

“It is lovely to see friendships forming between our respite clients, we encourage those interested parties to contact Diversicare for more information.”

Language barriers are not an issue for Diversicare’s respite activities as specific home care workers assist where interpretation is required.

Diversicare’s General Manager, Vivienne McDonald says Diversicare’s bilingual carers represent up to 45 different languages including Samoan, Mandarin, Spanish, Cantonese, Dutch, Croatian, Hindi and Vietnamese.

“We endeavour to accommodate the specific language requirements of our many culturally diverse clients to ensure accessibility to all social and wellness services Diversicare offers.”

For more information

TEL: 1300 348 377

Throughout the ageing journey it is important to stay on top of your health and well being.

For those wanting to make their home their place of retirement, Diversicare offers support to eligible members of the community.

General manager Vivienne McDonald said Diversicare offers a comprehensive range of services to improve health and wellbeing.

“Our consumers all desire the same thing – to remain living independently for as long as possible in their own home and we ensure they enjoy a range of services to improve their quality of life”

Diversicare’s food preparation and accompanied shopping services give consumers regular access to fresh, healthy food options and assist with meal planning.

Ms McDonald said that in line with the Queensland Government’s Healthier, Happier initiative Diversicare keeps the community updated with great health and wellness ideas.

“My tip to consumers would be to keep moving – visit your local community centre, join a local walking group or one of Diversicare’s respite groups.

“We want our consumers to not only age healthily but to live happily, so they can make the most out of each day,” Ms McDonald said.

To start receiving Diversicare’s in home support services go online to or call 1800 200 422 to check eligibility requirements.

Learn more great health and wellness tips from health professionals at the 2017 Wellness in the Golden Years expo at the Royal International Convention Centre, Brisbane Showgrounds, Hall A.

This is a free event for seniors and retirees. RSVP to Emma Fletcher Ph. 1300 348 377 E:

For more information

TEL: 1300 348 377  website:

In this article we feature one of Diversicare’s dedicated volunteers, Bert Van Dyk.

Bert Van Dyk is no newcomer to volunteering and spends up to four hours a week giving his time to help others. He assists with a variety of activities such as transportation and respite activities. As part of Diversicare’s Community Visitor’s Scheme (CVS), Bert visits a resident of an aged care home on the Southside.

The CVS is a program where volunteer community visitors, from culturally and linguistically diverse backgrounds visit residents in aged care facilities who are from similar CALD backgrounds – to combat social isolation and establish friendships.

Bert has been a Diversicare CVS volunteer for the last four and a half years and currently visits a 93 year old Dutch lady, Nora*.

Once a fortnight, they converse in Dutch, (his native tongue) and English and he says she always enjoys his visits.

“We just chat; even though she’s 93 she’s mentally alert and we talk for about two hours.” he said.

Bert was born in Leeuwarderadeel, Netherlands and went to primary school in Indonesia (or the Dutch East Indies as it was known then). He returned to the Netherlands after high school before migrating to Australia in his 30s.

He settled in Toowoomba to be closer to his sister and brother-in-law. Bert ran a cleaning business for 34 years before retiring and then moving to Brisbane with his wife to be closer to family. And that’s when he started volunteering.

Bert says that the most rewarding aspect of his volunteer role is interacting with people and connecting with his fellow Dutch citizens.

“I’m a real people person and I like to keep busy. My other hobbies include being involved in a radio club and pistol shooting. That’s me”, he said.

*Name has been changed

The Annual Multicultural Seniors Expo is organised by the Multicultural Advisory Service of Diversicare and has successfully brought Seniors from all cultures for the last 4 years in Sunshine Coast. This year the Multicultural Seniors Expo  will be held at Millwell Road Community Centre, Maroochydore on Thursday, 4th May 2017. The Expo provides information relevant to older people , entertainment and fun exercises to keep them going from 9.30am to 3pm. This is a free event with morning tea and lunch provided.

For more information please flyer link below:

Multicultural Seniors Expo 2017

The Vietnamese and Lao respite groups that meets regularly at Diversicare’s West End Connect have been busy crocheting baby hats for months.

The pile of ‘cute-as-a-button’ hats in a myriad of pastels have been slowly growing.  Check them out on the Diversicare Facebook page.

They were recently presented to Mater Foundation Fundraising Officer Gayatri Choudhury by My-Thien Nguyen and Hoa Phan of the Vietnamese respite group (pictured). In turn, the ladies received a framed certificate of appreciation from Ms Choudhury.

She said the hats would be taken to the Mater Mothers Auxiliary shop at the Mater Mothers Hospital where the items would be sold.  All the funds raised would go directly to supporting mothers and babies at the Mater Mothers Hospital.

“It was so lovely to meet the lovely ladies at Diversicare’s West End Connect and to thank them for all their hard work and support,” Ms Choudhury said.


Successful Vietnamese HCP Forum

Over 100 Vietnamese seniors and disabled consumers attended a successful information session run by Diversicare on the recent changes to the provision and accessibility of Home Care Packages.

Diversicare General Manager Vivienne McDonald said the session, held at the Inala Hall,  provided an essential service to the Vietnamese community with interpreters, allied health and other health professionals from the local community on hand to answer questions regarding the recent changes.

A lucky door prize of beauty products from Fabulous Aroma was won by one of the forum attendees.

For more information regarding Home Care Packages call 1300 348 377.

Stay up to date with events through the Diversicare Facebook page.



Brisbane seniors can now access private care services to help them stay in their own home longer and improve their quality of life.

Diversicare’s privately funded services benefit members of the community from both culturally and linguistically diverse (CALD) and non CALD backgrounds.

Premier home care services are available to all; including self-funded retirees, or other members of the community who either do not meet government eligibility criteria. These services can be in addition to Government subsidised services already received.

Premier and government accredited services are carried out by Diversicare’s multicultural home care workers –ensuring the same high quality of work is completed.

Our qualified bilingual carers allow Diversicare to provide the best possible cultural and personal fit between consumers and home carers.

Our Premier home care services ensure immediate access to our services of your choice seven days a week. Diversicare can also facilitate a more comprehensive range of health and well-being services. These could include, but are not limited to, over-night respite services, wound management, continence and mobility aids and podiatry

Our services include:

  • Food preparation
  • Personal care services (e.g. showering, Medication prompting)
  • In-home respite care
  • Social support
  • Domestic assistance (e.g. general house cleaning)
  • Group social activities

Premier home care services can be short or long term. Diversicare offers flexibility with times and days and ensures services are carried out consistently to suit your lifestyle.

To start services today or to find out more information call 1300 348 377 and ask for the intake officer.

The Ethnic Communities Council of Queensland (ECCQ) Chairperson, Yasmin Khan, has been named the Queensland Finalist for Australia’s Local Hero in the prestigious 2017 Australian of the Year Awards.

As a diversity champion, Ms Khan has spent many years as an advocate, breaking down barriers and countering myths about Islam and the Muslim Community by sharing the positive achievements and contributions Muslim community members have made in Queensland and Australia.

In 2005, she founded Eidfest to celebrate the end of Ramadhan and to build bridges to the wider community. The celebration attracts 10,000 visitors from the Muslim and non-Muslim community. The event is a great opportunity to showcase the contributions the local Muslim community has made in Queensland.

More recently Ms Khan established a support centre for Muslim women and women from the Indian subcontinent who are victims of domestic violence.

Ms Khan is a well-known speaker raising awareness of issues experienced amongst Muslim communities; she also shares life experiences to promote understanding between cultures. She also represents her community on multiple reference groups including as multicultural ambassador for the AFL and Asian Cup.

Ms Khan has served on the ECCQ Board Directors since 2013 and as Deputy Chairperson for one year.

Queensland’s Australian of the Year, Senior Australian of the Year, Young Australian of the Year and Local Hero Award recipients will be announced on Wednesday 23 November 2016 at Customs House in Brisbane.

The Queensland Award recipients will then join recipients from all other States and Territories as finalists for the national awards, which will be held in Canberra on 25 January 2017.

For more information visit